We except returns shipped back to The Upholstress workshop within the first 30 days of purchase.  All products must come back as new.

 We recommend a non-slip underlay be placed under rugs. It will stop the rug slipping, create more depth underfoot and lessen wear on the rug. It also prevents the risk of dye transfer to the under surface and helps protect timber flooring.

Sun exposure for extended periods of time may cause fading. Items should be rotated regularly to minimise colour change and damage. Avoid direct sunlight where possible.

It is best to vacuum your rug before any dirt is embedded, ideally twice a week in the first few months. Vacuum regularly with low suction power. Shedding of fibres from new rugs is to be expected and will reduce with time.

Spot treatment:

We recommend treating spots and spills immediately with warm water and paper towel. If the stain persists, contact a professional rug cleaner as soon as possible. Do not scrub rugs as it may cause permanent pile damage.